LOYAL CUSTOMER HOTEL REGISTRATION

Crossroads Loyal Customer Hotel Program registration opens October 29, 2018 at 10:00AM MST. 

*Loyalty Tournament registration is for teams that qualify for the Platinum or Gold Loyalty level only (see information below)

General Registration opens November 20, 2018 at 10:00 AM MST.

What is the Loyal Customer Hotel Registration Program?

  • The Loyal Customer hotel registration program is for teams booking a certain number of room nights.
  • There are 3 levels to the Loyal Customer program – Platinum, Gold, and Silver – modeled on the well-known “frequent flyer” programs used by the airlines.
    • Each level has additional values for booking a certain number of hotel room nights per team in one of our approved hotels.
      • Each level requires a certain number of booked hotel room nights.
      • Platinum and Gold levels have special early booking privileges.
    • By combining team and parent rooms together on one contract, every team has the ability to qualify for the program.
      • Last year we gave back 819 complimentary room nights, with a value of $119,988 to teams at all levels of the Loyal Customer program
    • We do not process registrations for teams that do not qualify for Platinum or Gold levels for final tournament acceptance or for access to hotel rooms until the General Registration date of November 20.

Loyal Customer Steps

    • Tournament registration opens at 10:00AM MST on Monday, Oct. 29, for Platinum and Gold level teams only
    • Each team must register for Crossroads through TM2Sign and pay the Team Entry Fee.
      • The team may pay online or by check payable to:

FRVBC Foundation
8480 Upland Drive, Suite 100
Englewood CO 80112
ATTN: CROSSROADS

  • Once we receive the team entry fee payment, the team receives an email with a link to the Loyal Customer application form.
  • The team sends its Loyalty application to THS not later than October 31, 2018 at 12 noon MDT
    • THS contacts the team to confirm the requested hotel and room night numbers and issues a hotel contract to the team.
    • The team returns its signed contract to THS not more than 24 hours after the contract is returned.
      • THS notifies Crossroads when the hotel contract is signed and returned to them
      • Crossroads admits teams, first-come, first served, according to the notification time from THS.
    • The team submits its rooming list and non-refundable deposit of 1 night’s room & tax for each room reserved on Monday, Dec. 4,

Loyal Customer Rewards Levels

Platinum level – may register for tournament and book hotels on Oct. 29

First Priority early-booking privileges

For teams booking 45 room nights or more per team on one contract.

  • Room blocks for more than one team may not be combined to reach the 45-room night threshold
  • Complimentary room nights or rewards points room nights may not be counted to reach the 45 room night threshold

Rooms may be used by anyone affiliated with the individual team – players, coaches, parents or friends.

  • Rooms may not be resold or transferred to another team or person

At most Approved Hotels, for every 16 room nights booked on the contract through THS and used and paid for, the 16th room night is free.

  • The team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.
  • Platinum level teams must book a minimum of 45 room nights per team.
    • Each team is required to use the total number of rooms they originally reserve – there are no drops allowed.
    • Each team must submit their final rooming list and payment for the first night room and tax for each room by Tuesday, December 4, 2018 at 5 PM MST.

Gold level – may register for tournament and book hotels on Oct. 29

Second Priority Pre-booking privileges

For teams booking 36 room nights or more per team on one

  • Room blocks for more than one team may not be combined to reach the 36-room night threshold
  • Complimentary room nights or rewards points room nights may not be counted to reach the 36 room night threshold

Rooms may be used by anyone affiliated with the individual team – players, coaches, parents or friends.

  • Rooms may not be resold or transferred to another team or person

At most Approved Hotels, for every 16 room nights booked on the contract through THS and utilized, the 16th room night is free.

  • The team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.

Gold level teams must book a minimum of 36 room nights per team

  • Each team is required to use the total number of rooms they originally reserve – there are no drops allowed.
  • Each team must submit their final rooming list and payment for the first night room and tax for each room by Tuesday, December 4, 2018 at 5 PM MST

Silver level – must register for tournament and book hotels on or after Nov. 19

For teams booking 16 or more room nights per team on one contract

  • Room blocks for more than one team may not be combined to reach the 16 room night or a higher room night threshold
  • Complimentary room nights or rewards points room nights may not be counted to reach the 16 room night threshold

Rooms may be used by anyone affiliated with the individual team – players, coaches, parents or friends.

  • Rooms may not be resold or transferred to another team or person

At most Approved Hotels, for every 16 room nights booked on the contract through THS and utilized, the 16th room night is free.

  • The team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.

General Terms

  • THS processes Loyalty applications first according to the total number of room nights requested and then by the date the form was submitted.
    • Platinum Level customers are processed before Gold Level customers.
  • We do not accept any Loyalty applications prior to 10:00AM MDT Monday, October 29, 2018 or after Wednesday, October 31 at noon MDT.
  • All rooms requested must be at a hotel already on the Approved Hotel. We will not add any hotels to the Approved Hotel list to use the Loyalty Program.
  • Comp credit applies to rooms booked through THS only, not to rooms booked through a 3rd party reseller.
  • Certain specified hotels are not subject to the comp room nights policy. See Approved Hotels list.
  • Any reductions in room nights after the signed contract is returned to THS are subject to contract usage requirements and liquidated damages fees.
  • The person who signs the contract is responsible for payments, liquidated damages (if any) and submitting the rooming list.
  • Each team may submit only one rooming list per team per contract.
  • Within 30 days of the tournament start, rooms unused in our block may be sold by a hotel at lower rates.

Be wary of solicitations from unauthorized hotel and housing providers. Crossroads’ official, exclusive housing provider is THS. If you are contacted by other companies claiming to be affiliated with Crossroads. Please know that they are not authorized by Crossroads to provide housing for the tournament. The only official housing provider for Colorado Crossroads is THS.